Effective Date: 21-04-2024
Last Updated: 21-04-2024
At Socialknocks, we strive to deliver value through our AI-powered social media management tools. Your satisfaction is important to us. Please read our refund policy carefully before subscribing to any paid plans.
Socialknocks operates on a Freemium and Subscription-based model.
Paid plans are billed monthly, quarterly, or annually, depending on the option you choose at checkout.
All charges are processed securely via our third-party payment providers.
Refunds are considered in the following cases:
Technical Issues
You encountered persistent technical problems that made the platform unusable despite assistance from our support team.
Must be reported within the first 7 days of subscription renewal.
Service Not Delivered as Described
Key features (as outlined on our website or marketing materials) were not available or functional.
Duplicate Charges
You were accidentally charged more than once for the same subscription period.
Note: Refunds will not be issued for:
Change of mind or unused time on an active subscription
Lack of understanding or misinterpretation of features
Issues outside of our control (e.g., third-party API downtime)
Requests must be submitted within 7 calendar days from the billing date of the latest charge.
Refunds requested after this window will not be processed.
To initiate a refund request, please:
Email us at support@socialknocks.com with:
Subject line: "Refund Request – [Your Email]"
Account details (email, plan type)
Description of the issue
Our team will review your case and respond within 5 business days.
If approved, refunds will be issued via the original payment method within 7–10 business days.
We reserve the right to decline a refund request if:
There is evidence of abuse, fraud, or violations of our Terms of Service.
You have already received a refund on the same account previously.
We may update this Refund Policy from time to time. Continued use of the service after changes implies your acceptance of the new policy.